Last Updated: February 2025

At BRIGHT FUTURE AG LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return and exchange policy, subject to the terms and conditions below.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be in new, unused condition and in its original packaging.
  • You must initiate the return or exchange within 30 days from the date of delivery.
  • The item must not be marked as final sale or non-returnable. Certain items, such as intimate apparel or perishable goods, may be excluded from returns or exchanges for hygiene reasons.

2. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call +1 (504) 203-7935 within 30 days of receiving your order. Please include the following information in your message:

    • Order number
    • Item(s) you wish to return or exchange
    • Reason for return or exchange

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item(s). Items returned without an RMA number may be refused.

  3. Ship the Item Back: After receiving the RMA, please carefully package the item(s) in their original packaging and ship it back to the address we provide. You will be responsible for the shipping costs of returning the item(s), unless the return is due to our error (e.g., wrong item shipped, damaged item).

  4. Refund or Exchange Processing: Once we receive the returned item(s) and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method. If you are exchanging an item, we will send the replacement item at no additional cost.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Non-refundable Fees: Shipping costs, taxes, and handling fees are non-refundable. If the return is due to a mistake on our part (e.g., incorrect item or damage), we will cover the return shipping cost.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same process outlined above. If the new item is of a higher price, you will be asked to pay the difference. If the new item is of a lower price, we will issue a refund for the difference.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of receiving the order. We will offer a replacement or a full refund for the damaged item(s), including return shipping costs.

Please provide clear photos of the damage or defect when contacting us. We may ask you to return the damaged item before issuing a replacement or refund.

6. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Items marked as final sale at checkout or on the product page.
  • Intimate apparel, swimwear, or other personal hygiene products for safety and hygiene reasons.
  • Gift cards or vouchers.

7. International Returns

For customers outside of the United States, please note the following:

  • You will be responsible for return shipping costs, as well as any customs duties or import taxes that may apply.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.

8. Policy Changes

We reserve the right to update or modify this Refund & Exchanges Policy at any time. Any changes will be reflected on this page, with an updated "Last Updated" date. Please review this policy regularly to stay informed about our return and exchange practices.

9. Contact Us

If you have any questions or concerns about returns, exchanges, or refunds, please contact our customer service team:

BRIGHT FUTURE AG LLC
408 Hall Ave, Perth Amboy, NJ 08861, United States
Email: [email protected]
Phone: +1 (504) 203-7935

Thank you for shopping with BRIGHT FUTURE AG LLC! We are committed to ensuring you have a positive shopping experience and will do our best to resolve any issues that may arise with your purchase.