Last Updated: February 2025
At BRIGHT FUTURE AG LLC, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our practices regarding order processing, shipping methods, delivery times, and shipping charges.
1. Order Processing
- Order Confirmation: After you place an order, you will receive an order confirmation email. Please review the details of your order to ensure accuracy.
- Order Processing Time: Once your payment is confirmed, we will process and ship your order within 48 hours (excluding weekends and holidays). Orders placed after business hours or on weekends will be processed the next business day.
2. Shipping Methods and Delivery Times
We offer international shipping to various locations worldwide. Delivery times may vary depending on the destination country and the shipping method selected.
- Domestic (within the United States):
- Estimated Delivery Time: 5-7 business days
- International:
- Estimated Delivery Time: 7-21 business days, depending on the destination country.
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs clearance or postal service delays.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. Shipping rates will be displayed at checkout before you confirm your purchase.
- Free Shipping: We occasionally offer promotions for free shipping on certain orders. Details will be provided at checkout or in promotional offers.
4. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other import fees may be applied when the package reaches the destination country. These charges are the responsibility of the customer and are not included in the shipping charges you pay at checkout.
Please check with your local customs office for more information on potential fees that may apply to your order.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order online. You can also track your order anytime by visiting our Track Order Page.
6. Shipping Restrictions
We currently do not ship to certain restricted or remote areas. If your shipping address is in one of these regions, we will notify you as soon as possible, and your order will be canceled or refunded.
7. Order Issues or Delays
- If your order is delayed, damaged, or lost during shipping, please contact us at [email protected] or call +1 (504) 203-7935. We will assist you in resolving the issue with the carrier or issuing a refund or replacement when applicable.
- If you notice any discrepancies with the shipping information (e.g., wrong address or missing items), please contact us immediately so we can correct it before your order ships.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, with an updated "Last Updated" date. Please review this policy regularly to stay informed about our shipping practices.
9. Contact Us
If you have any questions regarding shipping, delivery times, or tracking your order, please contact us:
BRIGHT FUTURE AG LLC
408 Hall Ave, Perth Amboy, NJ 08861, United States
Email: [email protected]
Phone: +1 (504) 203-7935
Thank you for shopping with BRIGHT FUTURE AG LLC! We are committed to providing you with the best shopping experience and efficient delivery of your products.